What type of objection is Margaret raising when she states she had a bad experience with the sales company's product?

The objection Margaret is raising pertains to her negative experience with the sales company's product, which directly relates to the product itself. This type of objection is classified as a product objection because she is questioning the quality or reliability of the product based on her past experience. When a customer expresses doubts or concerns stemming from a negative prior encounter with a product, it indicates a hesitation to trust or engage with the offering again.

In contrast, a need objection would arise if the customer felt that the product or service was unnecessary for their current situation. A source objection would suggest hesitancy based on the credibility or reputation of the seller or manufacturer, whereas a price objection focuses specifically on the cost associated with the product. In this scenario, since Margaret's concern is explicitly linked to her own past experience with the product, it illustrates a product objection, emphasizing the importance of addressing the customer's concerns about the offering's quality or effectiveness.